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Indianapolis – July 15, 2015 – Since September of 2014, BBB has received multiple complaints about Greenfrog Restoration collecting advance insurance payments for primarily roofing repairs and have not returned to start the work. Complainants have also alleged that multiple contact attempts have gone unanswered.
Indianapolis resident, Randy White paid over $6,000 in September 2014. No work was ever started and he now has damages on the interior of his home because of the roof leaking. BBB has sent this complaint to the company and is currently awaiting a response.
Tips on how consumers can avoid these situations:
- Start your search at www.bbb.org/indy to find a business you can trust.
- BBB verifies Accredited Businesses meet stringent standards and pledge to uphold BBB Standards for Trust.
- Look for the BBB Seal.
- NEVER pay in full before the work has begun. Typically, 1/3rd is required as a down payment, with additional payments after completion of additional phases of work. The final payment is due when the work is completed.
BBB briefly looked over the contract signed by White, which did not appear to be in compliance with the Indiana Consumer Home Improvement Contract Act. The following items were NOT included:
- The name and address of the home improvement supplier and each of the telephone numbers of any agent to whom consumer problems can be directed.
- A reasonably detailed description of the proposed home improvements.
- If the description of the proposed home improvement does not include the specifications for the home improvement, a statement that the specifications will be provided to the consumer before commencing any work and that the home improvement contract is subject to the consumer's separate written and dated approval of the specifications.
- The approximate starting and completion dates of the home improvements.
- A statement of any contingencies that would materially change the approximate completion date.
- The home improvement contract price.
The telephone number listed on their website 1-800-335-FROG (3764) rings until a message comes on indicating the mailbox is full, and then directs to a general phone number for the office building,
For more information contact BBB at 317-488-2222 or info@bbbindy.org
About BBB® Serving Central Indiana
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2014, people turned to BBB more than 165 million times for BBB Business Reviews on more than 4.7 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Central Indiana was founded in 1916 and serves 46 counties in Indiana.
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